Why is moving away from basic CRM calendars so difficult?
Mariam Grigoryan
0 min read
CRM Unlocked
Your players aren’t the same. So why treat them like they are?
Mariam Grigoryan
1 min read
CRM Unlocked
Is your CRM actually personalised - or just automated?
Mariam Grigoryan
1 min read
CRM Unlocked
If you don't look past the first deposit, you're bleeding money.
Mariam Grigoryan
1 min read
CRM Unlocked
Stop paying players to come back. Give them something they would hate to lose.
Mariam Grigoryan
1 min read
CRM Unlocked
Bringing players through the front door costs a fortune - so why lose them in 48 hours?
Mariam Grigoryan
1 min read
CRM Unlocked
90 days inactive? Send a bonus. Problem solved? Not quite.
Mariam Grigoryan
1 min read
CRM Unlocked
Your CRM platform might not be the problem. Sometimes, it’s how you use it.
Mariam Grigoryan
1 min read
CRM Unlocked
Stop chasing vanity numbers. In our latest CRM Unlocked feature, here are the 5 principles that tell you if you're building a business or just burning a budget.
Mariam Grigoryan
2 min read
CRM Unlocked
Welcome to CRM Unlocked – our new knowledge series where we explore real CRM challenges, share practical insights, and talk about what actually works.
Mariam Grigoryan
1 min read
Articles
CRM and Gamification expert Nona Titanyan recently shared insights in the latest article for El News.
Shahar Attias
1 min read
Team
Our team of experts has a brand new & shiny Head of CRM Operations, and we couldn’t have been more excited about the extra set of skills he brings to the table.
1 min read
Articles
Comparative Analysis: Loyalty Programs of Online Casinos Under the German Regulation
14 min read
Articles
Casino players usually work with five or six gambling operators at the same time.
1 min read
Articles
Our CRM discussions are limited to... CRM, and specifically - to the CRM systems we can use.
1 min read
Articles
Do you know who Hybrid Interaction has consulted to last summer? Click the link to find out!
Shahar Attias
0 min read
Team
I know you’ve been waiting for it, it’s T-shirt backstory Wednesday! At least for now, though, we’ve run out of employees to introduce, so today’s post is dedicated to the backstory of the backstories.
1 min read
Articles
No Putin, Innovation - not invasion.
6 min read
Team
Two months ago we've started a rebranding process.
1 min read
Articles
A company’s sales come from two groups: new customers and repeat customers.
1 min read
Articles
There’s an old joke saying that in real estate, the 3 most important words are: “stay dressed, please.”
6 min read
Articles
We consultants lead an ultra-modern lifestyle, very 2.0. Stories on LinkedIn? Sure.
6 min read
Articles
You might get the impression that I am lazy, judging by the title.
6 min read
Articles
The legend says that when Alexander the Great arrived in Gordium, he was presented with a complicated knot—which the local oracle had claimed could be untangled only by the “future ruler of all Asia.”
8 min read
Articles
CRM systems are a technology that makes it easier for companies to scale their businesses, while significantly improving the quality of provided services.
1 min read
Articles
They say that Millennials hardly have any patience and are focused only on themselves.
1 min read
Articles
Hi, my name is Shahar and I don’t think BI people should exist.
6 min read
Interview
Hybrid Interaction consultant Shahar Attias rounds off 2019 by telling Tim Poole all about coffee, kosher whisky and CRM on an alien planet.
4 min read
Articles
07:15 – already dressed up, having the first coffee of the day (no need to shower—Pilates ;) and browsing quickly through the recent news. These may come in handy as leading buzzwords in our upcoming promos.
Shahar Attias
9 min read
Articles
We all love VIPs.
6 min read
Articles
Suppliers have consistently advanced the online gaming industry, but one of the latest developments has been to the detriment of the market.
5 min read
Articles
So you are an affiliate.
1 min read
Articles
One of the most significant processes in managing an effective call center is the process of definition of KPIs.
1 min read
Articles
Julian Rogers presents expert guidance on the increasingly sophisticated workings of online gaming retention.
1 min read
Articles
Have you ever tried playing a slot machine in one of the online casinos when your computer sound is on mute? Have a go – it’s a surreal feeling, as suddenly the same game you know is less appealing.
2 min read
Articles
Feel like you are “sinking” with data that doesn’t really makes sense?
1 min read
Articles
As an affiliate, you are used to sending traffic to operators, which works out to be a pretty good business for you—I mean, hey, in some cases they even pay!
3 min read
Articles
This following clip is the perfect example of one of the most known Roulette proverbs - if you wish to win at Roulette, you should pile some luck, as there is no system for it, and being smart is simply overrated :)
3 min read
Articles
The purpose of this blog is to assist iGaming CRMers, wherever you may be.
1 min read
Articles
Which would you prefer? An extra €200 in monthly revenue from one player or an extra €10 in monthly revenue from 20 players? (Note to Thomas: stop scratching your head… they are the same thing!)
3 min read
Articles
While there are many similarities between running a bricks-and-mortar casino and running an online casino, there are some important distinctions.
1 min read
Articles
As I opened the annual CRM & Retention Seminar I moderated during the last iCE conference in London.
1 min read
Articles
Judging from the recent posts, you’d probably conclude that this blog’s focus is limited to Alcohol, Hot Girls, Dublin and how easy it is to get a senior iGaming position if you have an experience as a taxi driver and your name is Thomas.
1 min read
Articles
We all like to be liked. So when you see your loyalty program is drawing more players to your games, you may break out in a big smile.
1 min read
Articles
This post focuses on online casino promotional ROI analysis. Everybody else: behave yourself!
1 min read
Articles
What is it that we Player Development people do? The quick answer would be: we analyze stuff.
1 min read
No articles in this topic yet.
Articles
CRM and Gamification expert Nona Titanyan recently shared insights in the latest article for El News.
Shahar Attias
1 min read
Articles
Comparative Analysis: Loyalty Programs of Online Casinos Under the German Regulation
14 min read
Articles
Casino players usually work with five or six gambling operators at the same time.
1 min read
Articles
Our CRM discussions are limited to... CRM, and specifically - to the CRM systems we can use.
1 min read
Articles
Do you know who Hybrid Interaction has consulted to last summer? Click the link to find out!
Shahar Attias
0 min read
Articles
No Putin, Innovation - not invasion.
6 min read
Articles
A company’s sales come from two groups: new customers and repeat customers.
1 min read
Articles
There’s an old joke saying that in real estate, the 3 most important words are: “stay dressed, please.”
6 min read
Articles
We consultants lead an ultra-modern lifestyle, very 2.0. Stories on LinkedIn? Sure.
6 min read
Articles
You might get the impression that I am lazy, judging by the title.
6 min read
Articles
The legend says that when Alexander the Great arrived in Gordium, he was presented with a complicated knot—which the local oracle had claimed could be untangled only by the “future ruler of all Asia.”
8 min read
Articles
CRM systems are a technology that makes it easier for companies to scale their businesses, while significantly improving the quality of provided services.
1 min read
Articles
They say that Millennials hardly have any patience and are focused only on themselves.
1 min read
Articles
Hi, my name is Shahar and I don’t think BI people should exist.
6 min read
Articles
07:15 – already dressed up, having the first coffee of the day (no need to shower—Pilates ;) and browsing quickly through the recent news. These may come in handy as leading buzzwords in our upcoming promos.
Shahar Attias
9 min read
Articles
We all love VIPs.
6 min read
Articles
Suppliers have consistently advanced the online gaming industry, but one of the latest developments has been to the detriment of the market.
5 min read
Articles
So you are an affiliate.
1 min read
Articles
One of the most significant processes in managing an effective call center is the process of definition of KPIs.
1 min read
Articles
Julian Rogers presents expert guidance on the increasingly sophisticated workings of online gaming retention.
1 min read
Articles
Have you ever tried playing a slot machine in one of the online casinos when your computer sound is on mute? Have a go – it’s a surreal feeling, as suddenly the same game you know is less appealing.
2 min read
Articles
Feel like you are “sinking” with data that doesn’t really makes sense?
1 min read
Articles
As an affiliate, you are used to sending traffic to operators, which works out to be a pretty good business for you—I mean, hey, in some cases they even pay!
3 min read
Articles
This following clip is the perfect example of one of the most known Roulette proverbs - if you wish to win at Roulette, you should pile some luck, as there is no system for it, and being smart is simply overrated :)
3 min read
Articles
The purpose of this blog is to assist iGaming CRMers, wherever you may be.
1 min read
Articles
Which would you prefer? An extra €200 in monthly revenue from one player or an extra €10 in monthly revenue from 20 players? (Note to Thomas: stop scratching your head… they are the same thing!)
3 min read
Articles
While there are many similarities between running a bricks-and-mortar casino and running an online casino, there are some important distinctions.
1 min read
Articles
As I opened the annual CRM & Retention Seminar I moderated during the last iCE conference in London.
1 min read
Articles
Judging from the recent posts, you’d probably conclude that this blog’s focus is limited to Alcohol, Hot Girls, Dublin and how easy it is to get a senior iGaming position if you have an experience as a taxi driver and your name is Thomas.
1 min read
Articles
We all like to be liked. So when you see your loyalty program is drawing more players to your games, you may break out in a big smile.
1 min read
Articles
This post focuses on online casino promotional ROI analysis. Everybody else: behave yourself!
1 min read
Articles
What is it that we Player Development people do? The quick answer would be: we analyze stuff.
1 min read
No articles in this topic yet.
CRM Unlocked
Your players aren’t the same. So why treat them like they are?
Mariam Grigoryan
1 min read
CRM Unlocked
Is your CRM actually personalised - or just automated?
Mariam Grigoryan
1 min read
CRM Unlocked
If you don't look past the first deposit, you're bleeding money.
Mariam Grigoryan
1 min read
CRM Unlocked
Stop paying players to come back. Give them something they would hate to lose.
Mariam Grigoryan
1 min read
CRM Unlocked
Bringing players through the front door costs a fortune - so why lose them in 48 hours?
Mariam Grigoryan
1 min read
CRM Unlocked
90 days inactive? Send a bonus. Problem solved? Not quite.
Mariam Grigoryan
1 min read
CRM Unlocked
Your CRM platform might not be the problem. Sometimes, it’s how you use it.
Mariam Grigoryan
1 min read
CRM Unlocked
Stop chasing vanity numbers. In our latest CRM Unlocked feature, here are the 5 principles that tell you if you're building a business or just burning a budget.
Mariam Grigoryan
2 min read
CRM Unlocked
Welcome to CRM Unlocked – our new knowledge series where we explore real CRM challenges, share practical insights, and talk about what actually works.
Mariam Grigoryan
1 min read
No articles in this topic yet.
No articles in this topic yet.
No articles in this topic yet.
