London Gaming Congress 2026

Find out where to meet the Hybrid Interaction team, explore the topics we're tackling, and see how we help operators streamline CRM operations, boost player lifetime value, and navigate complex regulatory landscapes. Lock in a dedicated meeting with us ahead of time to discuss your CRM goals, refine your data strategy, or solve your toughest campaign efficiency challenges.

London Gaming Congress convenes European market leaders, CRM specialists, and industry innovators to discuss the next wave of gaming operations. This year, our spotlight is on long-term value creation: balancing strict compliance boundaries with high-performing, hyper-personalized retention models. Join us over the course of the congress as we discuss:

• Data-Driven Segmentation: Refining player profiles, behavioral clustering, and Predictive LTV models to maximize CRM ROI.

• Sustainable Retention: Crafting engaging campaigns that respect responsible gaming frameworks while maintaining peak retention.

• Automated Campaign Architecture: Streamlining multi-channel messaging and rapid-fire execution to remove friction from daily operations.

Find us for a collaborative session - bring your most complex CRM challenges and we'll evaluate the data together.